Return and Refund Policy

We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. 

RETURNS IF YOU ARE NOT HAPPY WITH YOUR PURCHASE

  •  Our return policy lasts 10 Working days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  •  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • YOU WILL BE RESPONSIBLE FOR PAYING FOR THE COURIER COSTS FOR RETURNING YOUR ITEM. • Courier Costs are non-refundable.

PRODUCTS DAMAGED ON DELIVERY 

Should a product be damaged at the time of delivery / collection, please notify us immediately of such delivery / collection by

sending an e-mail: info@manadecor.co.za
Phone: 083 878 6150
  • MANA Decor will only be reliable for covering the costs of the courier service if an item is damaged at the time of delivery


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.

Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@metoyoudesign.co.za.

ADDITIONAL NON-RETURNABLE ITEMS:

GIFT CARDS are non refundable and non returnable

SALE ITEMS Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

COURIER INFORMATION:

To return your product, you should courier your product to:

Mana Decor, 51 Kirstenbos Street Witpootjie, 1724,